Can my false advertising or data breach claims be resolved through a letter to the business?
My name is Ben Heikali, and I'm an attorney at Faruqi & Faruqi.
Oftentimes, the first step before filing a complaint in court is sending a letter to the company, which outlines the consumer's claims against the company and demanding that the company fix the issue within a certain amount of time. In California, this letter is sent under the Consumer Legal Remedies Act, also known as the CLRA. After receipt of the CLRA letter, the company has 30 days to remedy the issues brought up. Sometimes, in response to the letter, and in order to avoid litigation, the parties will decide to settle their claims outside of court. However, these settlements are almost always confidential and will not affect the rights of any other consumer who may have the same complaint against the company.